Courses Offered

interactive Contemporary Company Resource Management - Human Factors Online (iCCRM-HF)

Course material and associated learning objectives are designed to comply with “Contemporary Crew Resource Management” (human factors) training required by Transport Canada under the new Advisory Circular AC 700-042 and as recommended by International Civil Aviation Organization (ICAO).

iCCRM is an advanced form of online training which capitalizes on the strengths of both face-to-face and current online instructional techniques. It consists of eight hours of course material spread over four weeks resulting in increased professional development through a combination of facilitator-led and self-paced learning components.

The material is presented utilizing “self study” reading, interactive PowerPoint viewing, video case study and interactive discussion board commentary with other participants.

Students will need to set aside approximately 2 hours per week (not necessarily consecutively) to fully engage with the material. There is approximately forty-five minutes of reading and viewing per week, then approximately one hour and fifteen minutes of discussion with others. Participants do not need to be “online” at a specific time but there are fixed completion points for discussion assignments. Modules have a spread period of one week but remain open for review throughout the course duration.

iCCRM is established on a learning management platform used by more universities worldwide than any other. The program utilizes proven methodology to ensure the participant learns more, retains more and transfers that learning into real world application and behaviour. These methodologies include:

• discussion board interaction – hear the opinions of everyone in the course not just a few that speak up in face-to-face sessions – longevity of the dialogue
• optional virtual classroom, breakout groups, facilitator-led meetings
• formal and informal collaboration
• self study with the student in control of the pace

In addition to these learning advantages, corporate advantages include no travel expenses, no extended time away from job and no scheduling issues.

Who should attend? - Engineers - Managers - Flight Attendants - Supervisors - Pilots - Company Executives - Customer Service Agents - Trainers & Facilitators - Employees from all areas.

Learning Objectives contained within the four modules
Understand the following concepts in the real world:

• Threat and Error Management Model
• Communications
• Situational Awareness
• Pressures & Stress
• Fatigue
• Workload Management
• Decision Making
• Leadership & Team Building
• Automation & Technology Management

Learning Objectives will be met utilizing:

• self-paced reading and viewing
• case study review
• required interaction with other participants and with the facilitator

To fully meet the regulations, organizations are required to:

• Conduct joint annual training of safety and emergency procedures on premises and keep record of same (including debriefing utilizing the concepts from this material and a discussion of a relevant case study). Flight crew members must have joint evacuation drills kept on record.

interactive Safety Management Systems online (iSMS)

iSMS is an advanced form of online training which capitalizes on the strengths of both face-to-face and current online instructional techniques. It consists of eight modules of course material spread over eight weeks, resulting in increased professional development through a “flipped classroom” combination of self-paced learning components and augmented with facilitated discussion, mentoring and practical assignments with detailed feedback.

The material is presented utilizing “self study” reading, interactive PowerPoint and video viewing, and case study reviews. But you aren’t alone – you have interaction with your facilitators and other course members through discussion board, Skype, virtual classroom, email or phone calls – on your schedule as required.

To gain the most from the material it is suggested that you set aside a few hours per week (not consecutively) to fully engage with the material. There is self-paced reading and viewing per week, then discussion and course work. You do not need to be online at a specific time, but there are fixed completion points for assignments. There are eight Modules, one per week, with a total spread period of eight weeks from beginning to end of course. Flexibility in modules is possible.

iSMS is designed for the adult learner and established on a learning management platform used by more universities worldwide than any other (Blackboard). The program utilizes proven methodology to ensure the participant learns more, retains more and transfers that learning into real world application and behaviour. These methodologies include:

• discussion board interaction – hear the opinions of everyone in the course not just a few that speak up in face-to-face sessions – longevity of the dialogue
• virtual classroom, breakout groups, moderator-led meetings
• formal and informal collaboration
• self study with the participant in control of the pace

Who should take this course?
Any individuals who will be actively involved in the development, implementation or administration of the organization's Safety Management System. Individuals with previous experience and those with no knowledge in safety management will find this course useful for the formation or expansion of safety programs within their organizations.

What you get:
Answers to your questions and solutions to your problems.

Access throughout the course to all the material and to your facilitators.

We aren’t just pushing content. You will receive individual coaching and mentoring as you put the knowledge into action in your work-related assignments.

Concept application contained within the eight modules:

• Basic philosophy, key components, getting to the heart of culture, customization of programs
• Understanding Processes, differences in documenting, recording and reporting
• Designing and conducting effective internal auditing
• Corrective Action Plans and setting Key Performance Indicators
• Effective Investigation for Cause(S)
• Identifying Hazards, assessing Risk, tracking and trending in data bases
• Change Management, setting and achieving realistic measurable program goals
• Crisis Management, emergency response for events of various magnitudes

Also available at all times – Appendix with definitions and templates

Free Bonus
– Our four week Human Factors course to assist you in understanding Human Errors –
Tremendous benefit for hazard/cause investigation within your SMS program

Upon successful completion of the course a certificate will be issued.

Safety Management System (SMS)

Improve safety performance by applying the fundamentals of SMS within your organization. Get past the barriers of independent departments to an integrated system. This two-day course gives you both the understanding and the documented tools to get working for change immediately.

Who should attend - Any individuals who will be actively involved in the organization's Safety Management System (safety program). Individuals with previous experience and those with no knowledge in safety management will find this course useful for the formation or expansion of safety programs within their organizations.

There will be a limit to the number of participants to ensure quality discussion.

What you get – Participants will receive a consolidated reference binder of class material that will provide guidance for setting up a system within their organization. A memory stick with the course presentation contents, reference material and samples is included. Additionally upon successful completion of the course a certificate will be issued. 

Important Details - Although this course covers the Transport Canada SMS regulatory requirements the content is global in nature, participants from other nations and industries have found the material useful. Although you could always hire a consultant to write your SMS upon completion of this course you should be able to “do it yourself”. As with all our courses you are invited to phone/email us afterwards for follow-up support with any questions that arise when you get back to your office.

For Aviation attendees the course material will prepare you fully to create the SMS program in accordance with the Transport Canada regulations. The program has been updated with the latest information from Transport Canada's regulatory changes and their plans involving "Flight 2010."  (NOTE: This course will qualify participants to meet the training and knowledge requirements of a CASO in accordance with Transport Canada regulations.)

Subjects that will be reviewed are:

• Safety and security
• What SMS is (definitions)
• Corporate culture The push for change (review the ICAO and Transport Canada SMS requirements)
• Risk Assessment techniques
• Data collection and processing
• Front line involvement and committee process
• Incident Reporting
• Incident/Accident investigation techniques and process
• Trend Analysis
• Response to events and emergencies
• Safety promotion
• Implementing change (and the obstacles to change)
• Documentation process

Logistics - Tea/coffee/juice/water will be provided in the classroom at all times, continental breakfast and lunch on both days is included.

Quality Assurance (QA)

This intensive two-day course will ensure that participants have a solid understanding of the differences between Quality Assurance and Auditing and the ability to return to their organizations and set up Quality Assurance or Auditing programs or to improve those already in place.

Who should attend - Any individuals who will be actively involved in the organization's Safety Management System (safety program) or Auditing or Quality Assurance responsibilities.  Individuals with previous experience and those with no knowledge in Quality Assurance or Auditing will find this course useful for the formation or expansion of QA or Auditing programs within their organizations.

There will be a limit to the number of participants to ensure quality discussion.

 What you get – Participants will receive a consolidated reference binder of class material that will provide guidance for setting up or improving a Quality Assurance System within their organization. Additionally upon successful completion of the course a certificate will be issued. 

Subjects that will be reviewed are:

• History of Quality Assurance
• Quality Assurance and Auditing, Definitions
• System Requirements
• Quality Assurance & Auditing
• Tools (including statistics, graphing, zero based sampling and more)
• Rules, Laws, and Expectations
• Best Practices
• Putting Theory into Practice

Logistics - Tea/coffee/juice/water will be provided in the class room at all times, continental breakfast and lunch on both days is included.

Corrective Action Plan (CAP)

As a result of the ICAO Standards and Recommendations all segments of the aviation industry worldwide will introduce requirements for a full Safety Management Systems. To properly enact SMS within your organization you need a clear understanding of how effective Corrective Action Plans are formulated. The Canadian large aircraft aviation industry has had regulated SMS and the requirement to formulate compliant Corrective Action Plans for longer than any other group. They have experienced many of the same challenges likely to be faced by all others in the aviation industry. To better prepare you and your organization to meet these challenges we are pleased to bring to you the Canadian experience with regulated Corrective Action Plans adapted to your needs.

SEATS ARE LIMITED - To ensure good discussion and time to question in a workshop environment, class size is intentionally intimate. Register early to avoid disappointment.

Overview – Learn the key processes of creating Corrective Action Plans to comply with internal requirements and/or regulatory requirements. This one-day course gives you both the understanding and the tools to assist in making change immediately in your organization.

Who should attend - Any individuals who will be actively involved in the organization's Safety Management System (safety program). Any individual who will be actively involved in quality within the organization. Any individuals who will be required to investigate or respond to changes with respect to safety and hazards. Individuals with previous experience and those with no knowledge in quality or in auditing will find this course useful for the formation or expansion of quality programs within their organizations.

 What you get – Participants will receive a consolidated reference binder of class material as well as an electronic version of forms and guidance material to assist in developing Corrective Action Plans within their organization. Upon successful completion of the course a certificate will be issued. 

Important Details - The content is global in nature so participants from other nations and industries will find the material both useful and beneficial.
Subjects that will be reviewed are:

• Gathering Evidence
• Defining Hazards & Assessing Risks
• Brainstorming Practices
• Validity Testing
• Key Performance Indicators
• Record Keeping Best Practices
• Putting Theory into Practice
• Conclusion

Logistics - Tea/coffee/juice/water will be provided in the class room at all times, continental breakfast and lunch is included.

Emergency Response
Executive Overview (ER - E)

In a crisis it is true that everyone wants to help. Learn how to harness that energy to protect all assets – human, physical, financial, and the reputation of the organization. Take all days of this program or those that you feel your organization most needs. If all five days are taken a discount will apply.

In this briefing session senior managers will be given the opportunity to review the key ingredients in a successful Business Continuity Plan and be in a better position to assess the potential gaps in their organization’s ability to respond.

Who should attend – Individuals responsible for senior management decisions of the organization or those responsible for the business continuity plan of their organization. This session allows participants to deepen their understanding of the critical nature of response planning and do a gap analysis of their organization’s readiness.

What you get – Participants will receive a consolidated reference binder with the key ingredients for business continuity. Additionally a memory stick with the electronic version of a gap analysis will be provided.

Subjects that will be reviewed are:

• What response plans can deal with
• Visions and Values of the corporation
• The structure of command
• Basic components of business continuity
• Being responsive to the new media
• Having a good story to tell (looking after the people and environment)
• Fiscal accountability
• Legal pitfalls
• Bringing it all together gap analysis

Logistics - Tea/coffee/juice/water and snacks will be provided in the classroom at all times, lunch is included.

Emergency Response
Planning the Foundations (ER - P)

In this one-day session the structure and planning for a complete business continuity plan will be covered. This course will ensure that the individual has basic knowledge as well as specific detail to build or enhance the overall plan in detailed areas.

Who should attend – Individuals who are responsible in whole or in part for the formulation and or maintenance of the organization’s business continuity/emergency response plan.

There will be a limit to the number of participants to ensure quality discussion.

What you get – Participants will receive a consolidated reference binder of class material that will provide structure for the corporate business continuity/emergency response plan. A memory stick with sample forms and guidelines is included. Additionally upon successful completion of the course a certificate will be issued.

Subjects that will be reviewed are:

• What areas are common in response plans
• What areas are unique in response plans
• Choosing the critical areas for your business continuity plan
• Questions of resources, outsourcing and internal
• Building the organizational structure
• Building the framework for looking after people
• On site response (protecting from further damage or injury)
• Communication, within the team, within the company, external to the company
• Logistical details
• Fiscal accountability
• Legal considerations
• Building the plan (electronic vs. hardcopy)

Logistics - Tea/coffee/juice/water will be provided in the classroom at all times, a networking continental breakfast and lunch is included.

Emergency Response
Leadership & Command in Crisis (ER - L)

The best leaders know they aren’t the smartest people in the room on all subjects, but they know how to get the best out of everyone. All people are different, utilize their strengths and support their weaknesses when it matters most – in Crisis.

Who should attend – Individuals who will lead, or have lead groups during an emergency or crisis. Remember that “followers” all play leadership roles as well and may find useful information in this material.

There will be a limit to the number of participants to ensure quality discussion.

What you get – Participants will receive a consolidated reference binder of class material that will provide guidance for leadership, command and decision-making in crisis. Additionally upon successful completion of the course a certificate will be issued.

Subjects that will be reviewed are:

• Command and control structure
• Getting the troops assigned
• Support and management of resources
• Critical traits of Leadership
• How leaders fail
• How leaders succeed
• Command decision-making
• Leading the way to success

Logistics - Tea/coffee/juice/water will be provided in the classroom at all times, continental breakfast and lunch is included.

Emergency Response
Crisis Communication (ER - CC)

Get rid of the “good student” mentality where you sit quietly waiting to be graded. Learn to tell your side of the story in a truthful, sincere way. Learn to “Key Message” and build bridges and get to the safe topic areas.

Who should attend – Individuals who may appear before the camera or be interviewed for any media source in a crisis situation. Personnel who are involved in building the company media background information for crisis response.

NOTE: There will be a very small number of participants to ensure quality discussion and to give time for on-camera work. Participants will be given time on camera with individual feedback.

What you get – Participants will receive a consolidated reference binder of class material that will provide tips for media handling and key message building. Additionally upon successful completion of the course a certificate will be issued.

Subjects that will be reviewed are:

• The types of media
• Key messaging
• Bridging techniques
• Website re-directs
• Building YOUR key messages
• Building your training program for the corporation

Logistics - Tea/coffee/juice/water will be provided in the classroom at all times, continental breakfast and lunch is included.

Emergency Response
Caregiver, the Compassionate Approach (ER - CG)

In today’s instant electronic world one person can tell millions. Make sure that the story they have to tell is one of concern and caring, not of a faceless corporation with no heart.

In this single day course the basics of company “caregiving” – support for those directly impacted by a catastrophe (internal and external to the company) – will be covered. This critical area is the difference between success and failure of a plan, your company will be forgiven for the accident but not for your actions afterwards if they fail to support the people harmed.

Who should attend – Individuals who are responsible in whole or in part for the human aspects of the business continuity plan or those responsible overall. Personnel from Human Resources will want to attend this course to determine the fit of these concepts with in house support systems such as EAP (Employee Assistance Programs).

There will be a limit to the number of participants to ensure quality discussion.

What you get – Participants will receive a consolidated reference binder of class material that will give background theory and practical techniques for dealing with individuals in crisis situations. Sample forms and guidelines are included in the material. Additionally upon successful completion of the course a certificate will be issued.

Subjects that will be reviewed are:

• Types of Stress
• Critical Incident Stress
• Councilors, Psychiatrists, and the layperson
• Dos and Don’ts
• First contact
• Follow-up guidelines
• Training your caregivers
• Caregiver support

Logistics - Tea/coffee/juice/water will be provided in the classroom at all times, continental breakfast and lunch is included.

Change Management (CHA)

Some change is good; some is bad. In today’s fast paced world not knowing the difference and either being afraid to implement change or implementing change incorrectly can be catastrophic.

In this action packed single day course learn the GOOD, the BAD, and the UGLY about resistance to change. Learn how to utilize the resistance to make change rapidly on both small and large-scale projects.

Who should attend – Individuals responsible for implementing change within a department or an organization. If you will be adding a new program within the next few years you need to make plans, this course gives you the tools to map out the course of the change.

There will be a limit to the number of participants to ensure quality discussion.

What you get – Participants will receive a consolidated reference binder of class material that will provide guidance for planning change. A memory stick with relevant planning tools will be given to each individual. Additionally upon successful completion of the course a certificate will be issued.

Subjects that will be reviewed are:

• Resistance to change
• Tips and tools to utilize the energy of change resistance in a positive way
• Planning change
• Setting short and long term celebrations
• The planning cycle
• The common failing points in large scale change
• Avoiding the pitfalls

Logistics - Tea/coffee/juice/water will be provided in the classroom at all times, continental breakfast and lunch is included.

Beyond Motivating Safety
Behavioural Science in the Workplace (BEY)

Getting your workforce to embrace a new safety practice takes commitment at all levels. It means moving BEYOND traditional education and supervision. In this two-day workshop be prepared to roll up your sleeves and take practical issues within the participants’ worksites and plan a behavioural science approach to long-term value driven change.

Who should attend – Safety officers, safety managers, supervisors, union or workplace representatives from all industries. If you want to see real improvements in core behaviours this course is the one for you.

There will be a limit to the number of participants to ensure quality discussion.

What you get – Participants will receive a consolidated reference binder of class material that will provide theory and tools for core behavioural change. A memory stick with reference material and forms will also be provided. Upon successful completion of the course a certificate will be issued.

Subjects that will be reviewed are:

• Theory of Behaviour based safety change
• Theory of Person based safety change
• Steps in moving theory to practice
• Practical exercise and examples
• The pitfalls in implementing the process
• Overcoming the trip points
• Fitting this approach with what the organization has now

Logistics - Tea/coffee/juice/water will be provided in the classroom at all times, continental breakfast and lunch is included.

Conflict Resolution & Security Loss Prevention (RES)

Get out of the “blame game” with this single day course and find productive ways to resolve conflict in its early stages. Learn that conflict is GREAT (it is unresolved conflict that is dangerous).

Give yourself or your employees a fighting chance to learn protection skills through the continuum of conflict. From small (but production detrimental) arguments up to and including physical threats to person and property.

Who should attend – Anyone who has ever had to deal with conflict and found they didn’t like the outcome. Individuals who are responsible for the safety and security of staff who may be in situations where little official help is available immediately. This course is useful in building programs to protect employees.

There will be a limit to the number of participants to ensure adequate time for physical participation.

What you get – Participants will receive a consolidated reference binder of class material that will remind them of the skills for conflict resolution and build programs for the reduction of security risk in their organization. Additionally upon successful completion of the course a certificate will be issued.

Subjects that will be reviewed are:

• Why conflict is good
• Levels or stages of conflict
• Resolving conflict – multiple skills for multiple levels
• Physical Threats to persons
• Threats to property
• Pros and cons of surveillance systems
• Bringing security to the workplace without feeling imprisoned

Logistics - Tea/coffee/juice/water will be provided in the classroom at all times, continental breakfast and lunch is included.